Privacy policy

At Kyvess (“we,” “us,” “our,” or the “Site”), we value your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit, shop at, or otherwise interact with https://kyvess.com/ and our related services (collectively, the “Services”). By using the Services, you agree to the practices described below. If you do not agree, please discontinue use of the Services.

Company Information
Company Name: Kyvess
Address: Chuk Yau Rd, Tam Mei, Hong Kong
Email: info@kyvess.com

Personal Information We Collect
When you browse the Site or place an order, we collect information needed to operate, improve, and support the Services. This may include:

  • Device Information: For example, browser type, IP address, time zone, cookies, and on-site activity.
    Purpose: To load pages correctly, keep the Site secure, and optimize performance.

  • Order Information: For example, name, billing and shipping addresses, payment details (e.g., card information processed by our payment partners), email address, and phone number.
    Purpose: To process purchases, prevent fraud, provide updates, and manage customer service.

  • Customer Support Information: For example, details you share when contacting us.
    Purpose: To resolve issues, answer questions, and improve your experience.

How We Use Personal Information
We use your information to:

  • Process transactions, fulfill orders, and provide customer support.
  • Communicate about orders, returns, and inquiries.
  • Detect, investigate, and prevent fraud or security incidents.
  • Share updates and offers consistent with your preferences (you can opt out anytime).

How We Share Personal Information
We may share information with:

  • Service Providers: Such as payment processors, hosting and IT providers, analytics partners, customer support tools, and fulfillment/shipping partners, who use data only to perform services for us.
  • Business and Marketing Partners (including ecommerce platforms like Shopify): To power our store and deliver relevant marketing, in accordance with their privacy policies.
  • At Your Direction or With Your Consent: For example, when you use social sign-ins, review widgets, or request that we coordinate with a third party.
  • Affiliates: Within our corporate group where necessary to run our business.
  • Legal and Business Transfers: To comply with law, enforce our terms, protect our rights or users, or as part of a merger, acquisition, or bankruptcy.

Over the past 12 months, the categories disclosed for the purposes described above may include:

  • Identifiers: Contact details and order/account information.
  • Commercial Information: Order history, shopping behavior, and support records.
  • Internet or Network Activity: Usage data from your interactions with the Site.

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content
If you submit reviews or other content in public areas, that content is viewable by anyone. We cannot control how others use publicly shared information.

Links to Other Sites
Our Site may contain links to third-party websites or platforms. Their privacy and security practices are not controlled by us; please review their policies before sharing information.

Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us at the email above so we can delete it. As of the effective date of this policy, we do not have actual knowledge that we “sell” or “share” personal information of users under 16 (as defined by applicable law).

Security and Retention
We employ technical and organizational measures to protect your information, but no method is 100% secure. Avoid sending sensitive data over unsecured channels. We retain personal information only as long as needed for the purposes described here, including to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices
Depending on your location, you may have rights such as:

  • Access/Know: Request details about the personal information we hold.
  • Delete: Ask us to delete personal information, subject to legal exceptions.
  • Correct: Request corrections to inaccurate data.
  • Portability: Request a copy of your information in a portable format.
  • Restrict/Object: Ask us to limit certain processing.
  • Withdraw Consent: Where processing is based on consent, withdraw it at any time.
  • Appeal: If we decline a request, you may appeal by replying to our decision.

You can manage marketing emails by using the unsubscribe link in our messages. We may still send non-promotional communications (e.g., order updates). To exercise rights, use the contact details below. We may ask for information to verify your identity and, where permitted, accept requests from authorized agents with appropriate proof.

Complaints
If you have concerns about our handling of your data, contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers
We may transfer, store, and process your information outside your home country (including the United States). When transferring personal data from Europe or the UK, we rely on recognized safeguards such as the European Commission’s Standard Contractual Clauses or their UK equivalents, unless the destination is deemed to have adequate protection.

Contact Us
For questions about this Privacy Policy or our data practices, contact:
Company Name: Kyvess
Address: Chuk Yau Rd, Tam Mei, Hong Kong
Email: info@kyvess.com

Thanks for being part of the Kyvess story where style meets simplicity, and confidence is always in fashion.