Terms of service

Kyvess is the commercial name of the company Kyvess. These Terms and Conditions govern access to and use of https://kyvess.com/ (the “Website”), owned and operated by Kyvess (“Kyvess,” “we,” “us,” or “our”), with registered office at Hong Kong, as well as the services and products offered through the Website.

Company Details
Company Name: Kyvess
Address: Chuk Yau Rd, Tam Mei, Hong Kong
Email: info@kyvess.com

By visiting the Website or using any services, features, or applications available on it (collectively, the “Service”), you agree to these Terms and Conditions. If you do not accept these Terms and Conditions, you must not use the Website or the Service.

Access to browse the Website does not require registration. However, placing orders or using certain features may require you to create an account and accept these Terms and any additional terms presented at checkout.

Through the Website, Kyvess offers fashion apparel and accessories under the Kyvess brand. The following Terms and Conditions set out the rights and obligations of Kyvess and users in connection with the Website and any orders placed through it. Unless a specific service includes distinct terms, these Terms apply and override any prior or contemporaneous terms unless expressly agreed in writing by Kyvess.

Please read these Terms carefully. Your continued use of the Website constitutes your acceptance. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Company Details (re-stated for clarity)
Company Name: Kyvess
Address: Chuk Yau Rd, Tam Mei, Hong Kong
Email: info@kyvess.com

This Website is operated by Kyvess. The terms “we,” “us,” and “our” refer to Kyvess. We provide the Website and all related information, tools, and services to you conditioned on your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms, including any additional terms referenced here or available by hyperlink. These Terms apply to all users, including browsers, vendors, customers, merchants, and content contributors.

Any new features or tools added to the current store will also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We may update or modify these Terms by posting changes on the Website. It is your responsibility to check for updates. Your continued access or use after changes are posted constitutes acceptance of the revised Terms.

Our store is hosted by Shopify Inc., which provides the online e-commerce platform enabling us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or you are the age of majority and have given us consent to allow any minor dependents to use this site. You must not use our products for any unlawful or unauthorized purpose and you must comply with all applicable laws (including intellectual property laws). You must not transmit any worms, viruses, or malicious code. A breach of these Terms may result in immediate termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, for any reason. You understand that your content (excluding credit card information) may be transferred unencrypted over various networks and adapted to technical requirements. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written consent. Section headings are for convenience only and do not limit these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
Information on the site is provided for general purposes and may not always be accurate, complete, or current. Do not rely solely on Website material for decision-making; consult primary or more up-to-date sources. Historical information is provided for reference only. We may modify Website content at any time but are not obligated to update it. You agree it is your responsibility to monitor changes.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Product prices may change without notice. We may modify or discontinue the Service (or any part of it) at any time without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance.

SECTION 5 – PRODUCTS
Some products may be available exclusively online and may have limited quantities. Returns or exchanges are governed by our Return & Refund Policy. We aim to display colors and images accurately, but we cannot guarantee your monitor’s display. We may limit sales of products or Services to any person, region, or jurisdiction and may limit quantities. All product descriptions and pricing are subject to change at any time. We may discontinue any product at any time. We do not warrant that the quality of products or services will meet expectations or that the Service will be error-free.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may refuse, limit, or cancel orders at our sole discretion, including those placed under the same account, credit card, or billing/shipping address. If we change or cancel an order, we may attempt to notify you using the contact details provided at purchase. You agree to provide current, complete, and accurate purchase and account information and to promptly update your details so transactions can be completed and we can contact you as needed. See our Return & Refund Policy for more details.

SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we neither monitor nor control. You acknowledge that we provide such tools “as is” and “as available” without warranties, representations, or conditions. We bear no liability arising from your use of optional tools. Your use of tools offered through the site is entirely at your own risk, and you should ensure you agree with the terms of the relevant third-party providers. New services or features introduced in the future will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available through our Service may include materials from third parties. Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating content or accuracy and are not liable for third-party materials, websites, products, or services. Review third-party policies before engaging in any transaction. Complaints or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you send us submissions (e.g., contest entries) or, without a request, ideas, proposals, plans, or other materials (“comments”), you agree that we may edit, copy, publish, distribute, translate, and use them in any medium without restriction. We have no obligation to (1) keep comments confidential; (2) compensate you; or (3) respond. We may, but are not obligated to, monitor, edit, or remove content we determine unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates intellectual property or these Terms. You agree your comments will not violate any third-party rights, contain unlawful or abusive material, or include malware. You may not use a false email address or mislead us or others. You are solely responsible for your comments and their accuracy.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, available on the Website.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct errors and to change or update information or cancel orders if information in the Service or on any related website is inaccurate at any time without prior notice (including after you submit an order). Except as required by law, we undertake no obligation to update information, including pricing. The presence of a specified update or refresh date should not be taken to indicate that all information has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit unlawful acts; (c) to violate laws or regulations; (d) to infringe intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit malware; (h) to collect or track personal information; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with security features of the Service or related websites. We may terminate your use for violating any prohibited use.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free, or that results will be accurate or reliable. We may remove the Service for indefinite periods or cancel it at any time without notice. You agree your use of the Service is at your sole risk. Except where expressly stated, the Service and all products and services delivered through it are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no event will Kyvess or its directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any direct or indirect loss or damage (including lost profits, revenue, savings, data, replacement costs, or similar) arising from your use of the Service or products, or for any other claim related to your use, including errors or omissions, even if advised of the possibility. Some jurisdictions do not allow exclusion or limitation of liability for consequential or incidental damages; in those jurisdictions, our liability will be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Kyvess, its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand (including reasonable attorneys’ fees) arising out of your breach of these Terms or referenced documents, or your violation of any law or third-party rights.

SECTION 15 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed, without affecting the validity of remaining provisions.

SECTION 16 – TERMINATION
Obligations and liabilities incurred prior to termination survive termination. These Terms are effective unless and until terminated by you or us. You may terminate by notifying us that you no longer wish to use the Service or by ceasing use of the site. If we believe you have failed to comply with any term, we may terminate or suspend access at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

SECTION 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision does not constitute a waiver. These Terms and any policies or operating rules posted on the Website constitute the entire agreement between you and Kyvess and supersede any prior or contemporaneous agreements or communications (including prior versions of the Terms). Any ambiguities in interpretation shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflicts of law principles.

SECTION 19 – CHANGES TO TERMS
You can review the latest version of these Terms at any time on this page. We may update, change, or replace any part of the Terms by posting updates to the Website. Your continued use of the Website or Service following the posting of changes constitutes acceptance of those changes.

SECTION 20 – RETURN AND REFUND
Return Window: We offer a 14 business days return period starting from the date you receive your item.
Eligibility: Items must be in the same condition you received them unworn/unused, with tags, in original packaging and you must provide a receipt or proof of purchase.
How to Start a Return: Contact us at info@kyvess.com before sending items back. Do not return items without confirmation; unapproved returns will not be accepted.
Refunds: If your return is approved, we will process your refund within 7 business days of receiving your return package. Refunds will be issued to the original payment method unless you agree otherwise. Delivery (shipping) costs are non-refundable. No restocking fees apply.

Cancellation: You may cancel your order if the tracking status has not yet changed to “package shipped.” Email info@kyvess.com to request cancellation.

SECTION 21 – CONTACT INFORMATION
If you have questions, comments, or suggestions, please contact:

Company Name: Kyvess
Address: Chuk Yau Rd, Tam Mei, Hong Kong
Email: info@kyvess.com

Thanks for being part of the Kyvess story where style meets simplicity, and confidence is always in fashion.